Helping hospitals connect emergency patients to the right care.

ER Ally preserves emergency department capacity by guiding patients to ED, urgent care, primary care, or home support before resources are used.

5-minute triage Right site of care Patient follow-up

Emergency departments are under pressure

Hospitals need a better way to connect ED patients with available clinicians.

155M ED visits

ED visit volume continues to rise across the system.

65+ Highest adult ED use

Older adults are using emergency departments at the highest rates.

86,000 Clinician shortage by 2036

Capacity pressure grows as staffing supply tightens.

More Patients than capacity

ED demand is outrunning what limited ED resources can handle.

The treat-and-release opportunity

Many patients can be safely guided before valuable ED resources are consumed.

ED waiting rooms are congested

Patients default to the ED when they are worried, unsure, or unable to quickly reach clinical guidance.

~80% Treated and released

~2.5 hours average ED stay for discharged patients.

Fear of the unknown drives demand

ER Ally gives patients a clinician in minutes plus a clear next site of care.

Right care, right place

ER Ally routes patients before ED resources are used.

911 patient Medical call

ED waiting room Patient reassessment

Clinical Tele-triage assessment Clinician access in minutes

High and mid acuityED

Low and mid acuityUC

Low acuityHome

Hospital-controlled clinician pool

Create new capacity without hiring more ED staff.

Clinician sources

Physician advisors
Hospitalists
Physician practices
Retired clinicians

One Tele-triage pool ~5-minute typical triage time

Hospital controls

Participation
Scheduling
Incentives
Reporting

Patient experience

ER Ally does not just improve ED efficiency - it helps patients feel cared for.

1Patient meets a clinician in minutes

2Patient receives personal follow-up

3Patient receives primary care options

Pilot and scale

Start with a 30-day ED waiting room pilot, then evaluate for a 1-year implementation.

30 days ED waiting room pilot

Determine patient acceptance and actual diversions.

Measure Acceptance and diversion

Track patient acceptance, urgent care diversions, and home diversions.

Scale 1-year implementation

Move forward when the pilot demonstrates meaningful impact.

Better ED focus Better patient care Stronger communities Measurable impact